Practitioner Guide
For health professionals — coaches, trainers, and licensed clinicians — reviewing data a client has shared with them. Your client tracks protocols, doses, labs, and daily check-ins in Hey Vivy; they've invited you to see it between visits, in real time, without paperwork.
Three guarantees
Only what they chose to share
Your client picks the data categories. You never see more.
Read-only, always
You can't modify, annotate, or write anything back to their record.
Every view is logged
Opening their data writes an audit entry — and your client can see it.
Who can use it
Coaches and clinicians — same access, different badge
| Tier | Who | How |
|---|---|---|
| Wellness Professional | Coaches, trainers, nutritionists | Instant access after account + two-factor setup |
| Verified Clinician | Licensed clinicians | Verify your NPI in Settings (any time) to add a verified badge your clients can see |
Both tiers see exactly the same data — the badge signals credentials, it never expands access.
Getting started
Four steps from invite to portal
- Step 1
Client invites you
You get an email with a secure link.
- Step 2
Create account or sign in
Free; verify your email — one account works for everything.
- Step 3
Set up two-factor
Required — this is health data.
- Step 4
heyvivy.com/pro
Your portal, on phone or desktop.
Your dashboard shows all your clients in one place — how many are active, cohort-wide adherence, and each client's last activity — plus an Invite tab and Settings.
Reviewing a client
Start on the Overview, drill into anything
Open any client and you land on a synthesized clinical snapshot: adherence rate, score trend, out-of-range labs, last check-in — plus a short AI-generated clinical brief (always marked AI-generated — verify clinically) and charts for adherence, lab highlights, and recent check-ins. A time range selector (30 / 90 / 180 / 365 days) drives the whole view.
| Section | What you see |
|---|---|
| Protocols | Active and past protocols, adherence per protocol |
| Logs | Dose history + a 12-week adherence heatmap — tap a day to inspect it |
| Biomarkers | Labs flowsheet (below) + vitals trend cards |
| Goals | Goals with progress and status |
| Check-ins | Daily wellness metrics as a combined, toggleable chart |
| Adverse events | Reported events with severity |
| Notes | Their journal notes, read-only |
| Score | Longevity Score history |
| Lipids | Mar 12 | Jun 4 | Jul 2 |
|---|---|---|---|
| ApoB mg/dL | 82 | 88 | 104 ↑ |
| Triglycerides mg/dL | 96 | — | 88 |
Resting Heart Rate
Vitals get trend cards, not grid rows
Out-of-range values are highlighted; tap any marker for its full trend against the reference range.
Need a document? Download a PDF report of everything shared — a branded snapshot you can file (links expire after 30 days).
Notifications
Know when something needs attention
| Event | When you're notified | Default |
|---|---|---|
| Adverse event reported | Immediately | On |
| New lab results | Max once per client per day | On |
| Client inactive | After 7 days without logging | On |
| Access revoked | Always | Always on |
Privacy, control, trust
Your client stays in control — and that protects you too
Chooses what to share
Data categories, optional expiry, revoke any time — access ends immediately.
Read-only window
Enforced server-side; there is no write path to their record.
Every open, logged
An immutable entry your client can review.
Hey Vivy's practitioner system is built HIPAA-aligned: two-factor required, PHI-free emails, immutable audit trail.
Also in the app
Everything above is also in the Hey Vivy iOS app — same clinical view, same guarantees — alongside your own personal health tracking. One account, both roles.
Bring your other clients
Your portal includes a personal referral link (Invite tab). Clients who join through it can start tracking and share with you from day one.
Questions? Visit heyvivy.com · This guide describes practitioner access as of July 2026 · Replaces v1.0 (April 2026)